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Correct your mistake

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Develop good study habits

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Make a learning plan

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Trains salespeople in how to deal with customers.
C) Has a number of years experience in a customer service role.
D) Always makes the most sales in a day.

2. Doing more than one task at a time is known as:

A) Multitasking.
B) Efficiency tasking.
C) Sequential tasking.
D) Activity scheduling.

3. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Benchmarking.
B) Contrasting services.
C) Standardising.
D) Comparing.

4. It is important for organisations to know that customer expectations:

A) Can sometimes not be met.
B) Can rarely be met.
C) Must be met.
D) Are always realistic.

5. It is important for organisations to know that customer expectations:

A) Can sometimes not be met.
B) Can rarely be met.
C) Must be met.
D) Are always realistic.

Solutions: