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Correct your mistake

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Make a learning plan

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EXIN ITIL Foundation (V4) Sample Questions:

1. Which stakeholders co-create value in a service relationship?

A) Investor and consumer
B) Consumer and provider
C) Investor and supplier
D) Provider and supplier

2. What are the types of asset management?

A) IT asset management and software asset management
B) Operational and technical management
C) Operational management and IT asset management
D) IT asset management and technical management

3. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A) users
B) value
C) costs
D) performances

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

5. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Incident management
B) Service request management
C) Change enablement
D) Service desk

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