Develop good study habits
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Correct your mistake
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL service value system (SVS) - ITIL guiding principles |
| Topic 2: ITIL Guiding Principles | 15-19% | - Think and work holistically - Progress iteratively with feedback - Start where you are - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate |
| Topic 3: ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Topic 4: ITIL Service Value System | 13-17% | - The service value chain - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain |
| Topic 5: The Four Dimensions of Service Management | 13-17% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| Topic 6: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?
- A. Creating unnecessary complexity
- B. Delivering outcomes more quickly and consistently
- C. Ensuring employees always follow processes without question
- D. Achieving stronger overall risk control
Correct Answer: A 🗳️
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What does a service journey describe?
- A. End-to-end interactions between a service provider and a service consumer
- B. The end-to-end lifecycle of a product
- C. The sequence of value chain activities
- D. The internal workflows and processes of a service provider
Correct Answer: A 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
What is a digital service?
- A. A catalogue of services for consumers
- B. A service that fully or largely relies on digital products.
- C. The transfer of goods from provider to consumer
- D. A combination of technology resources designed for consumers
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
- A. Service management
- B. Supplier management
- C. Release management
- D. Relationship management
Correct Answer: B 🗳️
What is a digital product?
- A. The access to the service provider's resources and their use according to the agreed terms and conditions
- B. A combination of an organization's resources based on digital technology and designed to offer value to consumers
- C. Actions performed by a service provider or jointly by a service provider and consumer
- D. A formal description of one or more services designed to address consumer needs
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
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