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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

A) URL
B) Redirect
C) Event
D) Navigate

2. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

A) Customize the styling
B) Enable the Responsive property
C) Use card states
D) Use flyouts

3. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
B) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
C) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
D) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

4. A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) Step
B) Input Block
C) Formula
D) Multi-select
E) Edit Block

5. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A) Provide user help text
B) Prefill data for users when possible
C) Provide keystroke commands for data entry
D) Divide complex processes into sections
E) Replicate existing processes as-is

Solutions: