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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Elite Multichannel Integration & Design | 25-30% | - Multichannel routing and workflow design - Server and database architecture - Security and compliance design |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Core architecture and components - Key features and capabilities - Supported deployment models |
| Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
| Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Migration paths from legacy systems - Performance optimization and capacity planning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
A) Multiprotocol TX Module (MTM)
B) Multiprotocol Label Switching (MPLS) SD-WAN
C) Multiprotocol Transmitter Module (MTM)
D) Multiprotocol Ethernet (ME)
2. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A) Avaya Proactive Contact
B) Avaya Intelligent Customer Routing
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Elite Multichannel
3. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
A) EMC-CORE
B) EMC-XML
C) EMC-SQL-DB
D) EMC-IDS
E) EMC-VMS
4. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
A) Engagement Designer Snap-In
B) Context Store Snap-In
C) Enhanced Call Control Snap-in
D) Presence Snap-in D)
5. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A) MS Windows Server 2012
B) MS SQL 2017
C) MS SQL 2016
D) Microsoft.NET Framework R4.7.2
E) MS Windows Server 2016
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,C,D | Question # 4 Answer: A | Question # 5 Answer: B,D,E |




