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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction Management | - Inter-component Interaction Routing - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers |
| Component Support Operations | - Orchestration and Resource Controllers (ORC) - Call Server Connector (CSC) Support - Unified Agent Controller (UAC) Support |
| Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues |
| Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows - Architecture and Core Components |
Avaya Oceana® Solution Support Sample Questions:
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?
- A. The LDAP database Is not reachable.
- B. The EDM database Is not reachable.
- C. Multimedia Cache database not reachable.
- D. The ORC Rest service Is not working.
Correct Answer: C 🗳️
From where can you change the log-level for Avaya Oceana snap-in components?
- A. Omni channel Data store
- B. System Manager
- C. Breeze Node CLI
- D. Avaya Control Manager
Correct Answer: A 🗳️
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A. UAC cluster
- B. OCP cluster
- C. Each cluster
- D. Common Component cluster
Correct Answer: D 🗳️
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
- A. Avaya Oceana Workspaces relies on CM for authentication and authorization.
- B. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
- C. Avaya Oceana Workspaces does not require UAC authorization while logging in.
- D. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
Correct Answer: D 🗳️
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
- A. Session ID
- B. Call ID
- C. UCID
- D. Context ID
- E. Call Ref ID
Correct Answer: C,D 🗳️
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