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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

Question 1

Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog.
Which entities must be migrated, and in which sequence, to accomplish this migration?

A. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
B. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contact, Asset Line Items, Assets
C. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
D. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets

Question 2

Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A. Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
B. Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
C. Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
D. Use OmniOut and add the existing OmniScript and FlexCards.

Question 3

Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage the CPQ Cart for all cases to minimize the implementation effort
B. Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
D. Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases

Question 4

Which KPIs can be derived using Planogram detection?

A. Out of Stock, Shelf Size, Brand Facings
B. Out of Stock,Shelf Size, SKU Facings
C. Out of Stock, Share of Shelf, SKU Facings
D. Out of Stock, Share of Shelf, Brand Facings

Question 5

A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.
What approach should a Consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
B. UX experience is the most important. Fully design and validate the UX before designing the integration step.
C. Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
D. Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.

Solutions: