Make a learning plan

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Correct your mistake

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

Question 1

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Digital first and work-from anywhere in real time
B. Regulatory and technology changes
C. Capitalization of the cloud
D. Customer expectations and values
E. Removing the complexity from the business

Question 2

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.
B. Confirm customer entitlements for field service appointments.
C. See a list of all service and work types available in the system.
D. Check available field service time slots for the week.

Question 3

An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A. Set up a payment arrangement.
B. Manage a customer moving out.
C. Create a multi-site quote.
D. Manage changes to contract clauses.

Question 4

An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

A. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
B. The team needs to copy and paste the required components from their trial environment into their development environment.
C. The team should take a look at the application code, and then go and re-type the code into their development environment.
D. The team should follow the documentation and migrate the required components into the* development environment.

Question 5

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create a multi-site quote, add members to the quote, and add products for each site
B. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D. Create quotes for each individual site and add products, then run multi-site batch jobs.

Solutions: