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Correct your mistake
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service Reporting
|
| Integration and Communication | - Communication Channels
|
| Master Data and Configuration | - Core Master Data
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
- A. Set up access to social media account
- B. Select the channel type
- C. Set up service level determination for the social media channel
- D. Create and schedule social media import run
- E. Set up ticket routing for the social media channel
Correct Answer: A,B,D 🗳️
Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.
- A. Partner channel management
- B. Customer support
- C. Employee help desk
- D. Vendor management
Correct Answer: B,C 🗳️
To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.
- A. Business user
- B. Organizational unit
- C. Business role
- D. Employee
Correct Answer: C,D 🗳️
You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.
- A. Define a condition for the agent field
- B. Define notification placeholders
- C. Define a rule for the individual Customer business object
- D. Define the rule type as an alert
Correct Answer: A,B 🗳️
Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?
- A. Processing type
- B. Invoicing method
- C. Coverage indicator
- D. Scheduling relevant
Correct Answer: D 🗳️
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