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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
A) Improve contract negotiations
B) Centralize master data
C) Minimize spending risk
D) Enable transparent organization
2. When are product fields created in SAP Emarsys Customer Engagement?
A) When user accounts are registered.
B) During the customer checkout process.
C) When new products are added to the inventory.
D) When specific product packages or add-ons are enabled.
3. In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
A) Subaccount
B) Org member
C) Directory
D) Global account
4. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
A) SAP Event Mesh
B) SAP Cloud Applications Studio
C) SAP BTP, Kyma runtime
D) SAP Build Apps
5. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
A) To store information securely and leverage it
B) To perform delegated admin actions
C) To help gather critical information about your users
D) To implement consent flows for GDPR compliance
E) To offer tools for building a trust-based relationship with your users
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,C,E |




