Correct your mistake
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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Assessing Customer Needs | 25% | - Identifying customer business and IT challenges - Mapping needs to lifecycle service offerings - Consultative sales approach |
| HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
| Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Ability to actively change the security policies in response to threats
B) Proactive issue identification and remediation
C) Actionable device and employee insights whether online or offline
D) Automatic performance tuning based on feedback
2. What advantage do HP Imaging and Application Services offer customers?
A) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
D) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
3. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A) HP Collaborate Services
B) HP Renew Services
C) HP Set Up Services
D) HP Optimize Services
4. How are HP Care Pack Services sold?
A) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
B) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
C) They are available as a contractual service and can be sold at any time as a standard SKU offering
D) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B |




