ITILFIND03: Generic Concepts and Definitions – this topic requires that the students demonstrate an understanding of some key terminologies and describe the major concepts of service management. They should be able to describe the following major ideas:

• • Utility and warranty, assets, capabilities, and resources, as well as service portfolio and service catalog;• Governance, business case, risk management, service provider, and supplier;• Service-level and operational-level agreement as well as underpinning contract;• Service knowledge management system, availability, and service design package;• Configuration management system and configuration item;• Definitive media library, change and change types, event, alert, as well as incident;• Impact, urgency, priority, and service request;• Problem, workaround, known error, along with a known error database;• Role of communication within service operation, release policy, and types of services;• Change proposals, CSI register, outcomes, and a pattern of business activities;• Customers, users, as well as a deming cycle.

Make a learning plan

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How to book the ITIL Foundation Exam

These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method

Develop good study habits

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Correct your mistake

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PeopleCert ITIL Foundation Exam

PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.