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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

2. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
D) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

3. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
B) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
D) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

4. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
B) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
D) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Commercial and technical product configurations
B) Fulfillment request and fulfillment request line records
C) Assets and inventory item records
D) Order and order item details
E) Quote and quote line items records

Solutions: