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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. According to consumers, what is the MOST important component of the healthcare experience?

A) " Provide me with information. "
B) " Listen to me. "
C) " Educate me on my condition. "
D) " Show me empathy. "

2. In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A) As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
B) As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
C) As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
D) As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.

3. A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

A) Decide who should do the shadowing.
B) Define where the care experience begins and ends.
C) Determine which patients/families should be shadowed.
D) Construct a current care experience flow map.

4. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes about the diagnosis, care, and treatment
B) The patient ' s attitudes, preferences, and personal values
C) The attitude of the patient ' s family toward the patient
D) The clinician ' s personal attitudes, preferences, and personal values

5. Which BEST describes a team that has reached consensus?

A) At least 90% of the team members totally agree with the decision.
B) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
C) All team members answer that they are happy with the decision.
D) All team members are involved in the final solution and are committed to supporting the decision.

Solutions: