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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. In which of the following methodologies for process improvement is emotional mapping used as an analytical tool?

A) Experience-based co-design
B) Lean management
C) Total quality management
D) Plan-Do-Check-Act

2. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
B) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.
C) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
D) EBCD should be used for stand-alone projects and not integrated with other organizational work.

3. What is an identified challenge to including patients, family members, and care partners in the co-design process?

A) Communicating the process objectives to patients
B) Reaffirming the value of the time one will invest in the effort
C) Creating the necessary incentive program for engagement
D) Securing a diverse range of patients and experiences

4. Which of the following is a core element to facilitating a focus group?

A) The group generates quantitative information.
B) The group includes a minimum of 25 people.
C) The group has a trained moderator.
D) The group discusses multiple topics.

5. Which is the BEST practice for conducting post-visit phone calls?

A) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
B) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
C) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
D) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.

Solutions: