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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Installation and Configuration | - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
A) A line/station is in use on the module.
B) No lines/stations are in use on the module.
C) There is no communication with the IP Office.
D) The .bin files are not loaded into the module.
2. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?
A) The firmware requires an upgrade.
B) The phone's MAC address must registered in IP Office.
C) The phone requires a newer control unit.
D) The phone must be changed from SIP to H.323.
3. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A) Embedded Voicemail
B) Voicemail Lite/Pro
C) Distributed Voicemail
D) Centralized Voicemail
4. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?
A) 64
B) 92
C) 84
D) 120
5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Answer Pending
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |




