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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network & Telephony Integration | 20% | - Security and access control - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS |
| Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications - Avaya IP Office system deployment |
| Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
| Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Data network assessment and readiness - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Users need to record their names.
B) Add names to the system directory.
C) Embedded Voicemail code is set.
D) Configure Dial By Name action off Auto Attendant.
2. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
B) Class "B"24 Volt power supply
C) Class "A"24 Volt power supply
D) Power-over-Ethernet switch conforming to 802.3af standards
3. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A) Dependencies
B) Log on
C) General
D) Advanced
4. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Phone Manager Pro
B) Office Softconsole
C) Office Video Softphone
D) Office Voice Portal
5. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Outcalling
B) Message Manager
C) Voicemail Pro with IMS
D) Unified Messaging
E) Voicemail Pro with UMS
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: E |




