How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
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How to book the CRT-261 Exam
These are following steps for registering the CRT-261 exam. Step 1: Visit Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Topic 2: Omni-Channel and Routing | - Omni-Channel Routing - Workload Management and Skills-Based Routing |
| Topic 3: Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
| Topic 4: Service Cloud Concepts | - Service Cloud Core Capabilities - Customer Service & Support Fundamentals |
| Topic 5: Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
| Topic 6: Service Console and Productivity | - Macros, Quick Text, and Lightning Productivity Tools - Service Console Configuration |
| Topic 7: Case Management | - Assignment Rules and Auto-Response Rules - Entitlements and Milestones (SLA Management) - Case Lifecycle and Routing |
| Topic 8: Service Channels and Integration | - CTI and Telephony Integration - Email-to-Case and Web-to-Case - Live Chat and Messaging Channels |
