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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Asset Tagging
B) Defective Media Retention
C) Installation
D) Tracking and Recovery Services

2. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The HP Care Pack Services registration date
B) One day after the HP base warranty expires
C) The date of the hardware purchase
D) The date of the HP Care Pack Services purchase

3. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) Offsite Repairs
C) Asset Tagging
D) PC Tracking and Recovery

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Saving up to 44% of the time to configure devices
B) Reducing the percentage of devices lost in transit
C) Business downtime due to equipment failure
D) Confidential data exposure due to equipment theft
E) Ensuring a recovery time of 134 minutes
F) Downtime during international business travel

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Is there an RFP for services?
C) Does the customer need to have one service agreement per serial number?
D) Would the customer fleet support solution benefit from onsite engineers?
E) Would the customer benefit from an up-front payment?
F) Does the customer environment contain multi-vendor equipment to support?

Solutions: