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Microsoft MB-240 Practice Test Questions, Microsoft MB-240 Exam Practice Test Questions

Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Work Orders Management: 15-20%

• Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
• Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
• Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
• Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.

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Microsoft MB-240 Exam Syllabus Topics: