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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. During the busy holiday season, many high-performing employees resign. This time of year is especially stressful for front desk employees who have to serve a large number of customers quickly. The HR manager overhears some of the best-performing front desk receptionists say that they are thinking about resigning. What should he do after informing the front of the manager about what he just heard?

A) Train the front of the manager on strategies to increase employee engagement during thebusy season.
B) Hire employees with high stress tolerance, and build a candidate pool in case of furtherresignations.
C) Identify the exact reasons for the high turnover, and develop strategies to eliminate them.
D) Help the front of the manager create employee schedules to ensure that there is enoughcoverage for adequate rest breaks.

2. In a meeting with the executive team, the CEO lays out the revised second phase of the change initiative aligning their day-to-day business operations with the company's vision of becoming a leader in corporate sustainability. The CEO asks each department head how they will support the upcoming changes. What contribution can the CHRO make?

A) Implement changes within the HR team before they are rolled out to the rest of thecompany.
B) Review the change proposal to streamline processes and remove any redundancies,
C) Build a candidate pool focusing on candidates with experience in corporate sustainability.
D) Analyze the effects of the change initiative on employees and departments.

3. A call center is looking to fill some of their open management positions. They receive a total of 250 applications, of which 100 are from female candidates. What is the yield ratio of female applicants to total applicants?

A) 40%
B) 25%
C) 20%
D) 60%

4. The HR team checks in with the different sales teams to gather feedback on implemented changes as a result of the expansion efforts. Although most teams give positive feedback, one team displays low employee morale. To find out more, the HR team conducts interviews with representatives from this team. They find out that the sales team manager of ten makes inappropriate comments and derogatory remarks about older employees. The HR business partner reports these findings to the head of sales. In their discussion, the head of sales urges the HR business partner to not upset the team manager because he has close relationships with major accounts that the company cannot afford to lose. What should the HR business partner do next?

A) Keep a close eye on the manager to see if further incidences occur.
B) Report the findings to the CEO, conduct an investigation, and take the necessary steps tostop the manager,s behavior.
C) Recommend hiring additional sales staff to decrease stress and pressure on the team.
D) Provide coaching and training to the manager to improve his communication andleadership style.

5. Which is a role of HR as it relates to complying with the International Labor Organization's unfair labor practices?

A) Reunite migrant workers with dependent children and spouses.
B) Offer relevant language courses after work hours at a convenient location.
C) Inform migrant workers in their native language of their rights to equal opportunity.
D) Remuneration that exceeds the prevailing wage for the occupation

Solutions: