Make a learning plan

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Correct your mistake

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Develop good study habits

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?

A) NO
B) YES

2. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) How much RAM do you have installed?
B) What is the resolution of the computer's display?
C) What is the computer's processor speed?
D) Are any hubs, routers, or other computers connected to the network?
E) Are just wireless computers affected?
F) Are wired computers affected as well?

3. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Suction cups
B) Torx T-15 driver with 5 inch shaft
C) Anti-static, lint-free gloves
D) Multimeter
E) Service stand

4. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Remove all drive modules from the Xserve.
B) Unlock all drive module bays.
C) Press the System Identifier button.
D) Remove the Xserve from its rack.

5. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

Solutions: