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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

2. Which of the following is NOT a good step to take when working onsite on a computer?

A) Wear a grounded ESD wrist strap.
B) Check the polarity of the grounded power outlet.
C) Place parts on the floor
D) Use a grounded ESD mat

3. Examine the exhibit.

What AirPort Extreme port does the number 3 identify?

A) Power
B) WAN
C) FireWire
D) LAN
E) USB

4. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) Flyback transformer
B) Anode aperture
C) Yoke connector/cable
D) High voltage cable

5. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) None of the above
B) EMI
C) Kapton
D) Foil

Solutions: