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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) A federated configuration management system
C) control and audit of all hardware assets installations, moves, additions, and changes
D) electronic audit records and electronic signatures

2. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Request Fulfillment
D) Change Management

3. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on assets
B) A change to people
C) A change on services
D) A change on configurations items

4. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM License Metric Tool
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Endpoint Manager for Software Use Analysis

5. How can an incident management process provide value to the business?

A) to reduce the impact of service outages
B) to align people and processes for the delivery of service
C) to help control infrastructure cost when adding new technology
D) to enable users to resolve problems

Solutions: