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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
B) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
C) It provides an understanding of how current IT asset and service management processes support these requirements.
D) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.

2. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT customer satisfaction.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the open service requests in a period of time.

3. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli Field Guides
B) Tivoli User Group Web page
C) IBM Support Web page
D) IBM DeveloperWorks wikis
E) IBM Tivoli Forums

4. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has certified personnel to administer the solution after it is deployed
B) If the customer has competitive products deployed
C) If the design meets the functional, performance, and scalability requirements
D) If the design includes IBM Tivoli Storage Manager to back up the solution components

5. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
B) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
C) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
D) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.

Solutions: