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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses |
| Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers plans to implement Crew Management to betterSupport its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. Capacity based scheduling is supported for Service Crews.
- B. The Preferred Resource service objective is ignored for active Crew Members.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. A service resource can only be a member of a single Crew.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
A customer support agent handles an in-bound case that requires a repair of an industrial oven at a busy restaurant. The workShould be assigned to a repair Technician in the area, even if the Technician is currently working on another assignment. Which Scheduling Action should the Consultant recommend to the customer support agent?
- A. Appointment Booking
- B. Fill-In Schedule
- C. Get Candidates
- D. A Emergency
Correct Answer: D 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
Universal Containers wants their Technicians to create an additional visit to Complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A. Define a Quick Action that creates a new Service Appointment record.
- B. Define a Quick Action that creates a new Work Order record.
- C. Define a Visualforce page that creates a new Work Order record.
- D. Define a Visualforce page that creates a new Service Appointment record.
Correct Answer: A 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until Several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Type to automatically create relevant line Items for each Asset.
- B. Create a Work Type and Work Order for each Asset being serviced.
- C. Create a Work Order and Work Order Line Item for each Asset being serviced.
- D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Set up auto dispatch to dispatch one work order for each technician at a time.
- B. Instruct the dispatcher to only dispatch one work order to each technician at a time.
- C. Enable drip feed to dispatch one service appointment per technician at a time.
- D. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
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