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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The Windows account does not have permission.
B) The server platform does not meet the requirements.
C) The UMS licenses have not been loaded.
D) The UMS service is installed automatically.

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Development Tracing
B) Resource View
C) Snapshot
D) Continuous Log
E) Selective View

3. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) System Status
C) Phone Manager
D) Manager TFTP log
E) System Monitor

4. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) Calls are not tromboned.
C) VCM resources are not over-subscribed.
D) ACD routes are not compromised.
E) Trunk ports are not over-subscribed.

5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) Contact Store
B) CCR
C) one-X Portal
D) IIS
E) Voicemail Pro

Solutions: