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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Implementation | - Call center configuration
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Integration and System Operations | - Avaya Aura integration components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
- A. Integrated
- B. External
- C. Local
- D. Adjunct
Correct Answer: A 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
- A. Dynamic Threshold Adjustment
- B. Dynamic Percent Allocation
- C. Service Objective
- D. Vector Queuing Priorities
Correct Answer: A 🗳️
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
- A. Vector queuing priorities
- B. Dynamic Threshold Adjustment
- C. Dynamic Queue Position
- D. Service Objective
Correct Answer: A 🗳️
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- B. From Solaris login as root and use the date command
- C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- D. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
- A. /cms/install/net use and /cms/install/netboo.eri0
- B. /net/eri0 and/net/netmasks
- C. /dev/eri0 and /dev/hostname.eri0
- D. /etc/hostname. Eri0 and /etc/netmasks
Correct Answer: D 🗳️




