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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of the Community application, including Ideas and Answers
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of Salesforce Knowledge
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the highlights of Chatter like feed, gatherings, following, and security
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Exam Topics of Preparation for Administrator (CRT101)
The following are covered in SALESFORCE CRT-101 practice exams and SALESFORCE CRT-101 practice test:
- Workflow/measure robotization
- Standard and custom articles
- Sales and promoting applications
- Activity the executives and coordinated effort
- Desktop and versatile organization
- Organizational arrangement
- App Exchange
- Data the executives
- Analytics-reports and dashboards
- Service and backing applications
- Security and access
- User arrangement
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Salesforce CRT-101日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service and Support Applications | 12% | - Case management and escalation - Knowledge base and entitlements - Service console features |
| Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Data and Analytics Management | 13% | - Data backup and storage considerations - Data import/export and data quality - Reports, dashboards, and folders |
| Sales and Marketing Applications | 12% | - Lead management and conversion - Campaigns and products - Opportunity management and sales processes |
| Workflow and Process Automation | 15% | - Workflow rules and actions - Process Builder and Flow Builder - Approval processes |
| Configuration and Setup | 15% | - User management and license allocation - Company settings and organization configuration - Security controls, roles, profiles, and sharing settings |
| Object Manager and Lightning App Builder | 20% | - Lightning apps, navigation, and Lightning App Builder - Page layouts, record types, and compact layouts - Standard and custom objects, fields, and relationships |
