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Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Service Mapping Configuration 20%

• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
• Service Configuration (i.e. Entry points, CI Types,
• Groups, Technical Services, Service creation)
• Credentials, Service Maps, Schedules, Service
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)

Discovery Configuration

• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)

Event Management

• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

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How to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.

Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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ServiceNow CIS-SM Exam Syllabus Topics: