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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
| Solution Positioning and Customer Engagement | - Engaging customers to identify print needs - Articulating HP MPS value propositions |
| HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
| Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
HP Managed Print Specialist Select 2019 Sample Questions:
1. When looking at the HP product names and their meaning, what does the letter at the end of the product name mean?
A) transactional or contractual printer type
B) device features
C) A3 or A4 indicator
D) product price band
2. A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?
A) Explain both the advantages of old devices and the advantages of new devices.
B) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
C) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
D) Explain the disadvantages of old devices and the advantages of new devices.
3. What are the four core printing requirements today?
A) mobility, capture, security, and management
B) cost, workflow, MFP, and management
C) connectivity, capture, solutions, and applications
D) color, capture, security, and monitoring software
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D |




