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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What are the key characteristics of ICM target customers?

A) Industries where the product is often document: Financial Service. Banking and Insurance
B) All of the above
C) Industries where a lot of responsibility is given to the decisions of individual knowledge workers
D) Highly regulated industries

2. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 33 percent
B) 41 percent
C) 22 percent
D) 60 percent

3. How does Datacap software assure that a new application has been entirely filled-in?

A) Datacap sends the file overseas to a team of verifiers who comb through each application
B) Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
C) Datacap rules will not allow a document to be scanned unless it is filled in
D) Datacap provides a step-by-step guide for the customer to follow when filling in the form

4. What is IBM's market position in ECM?

A) Number 4 with 2% market share
B) Number 3 with 3% market share
C) Number 1 with 13% market share
D) Number 2 with 5% market share

Solutions: