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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Where are the details of the required performance outcomes of a service defined?

A) Service requests
B) Service components
C) Service offerings
D) Service level agreements

2. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

3. Which practice makes use of methods from Lean, Agile and DevOps?

A) Incident management
B) Problem management
C) Continual improvement
D) Service desk

4. Which term is used to describe removing something that could have an effect on a service?

A) An incident
B) A problem
C) An IT asset
D) A change

5. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Incident management
B) Problem management
C) Continual improvement
D) Service request management

Solutions: