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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A) Co-created value
B) Assured conformance
C) Valuable investments
D) Fast development

2. An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A) Measuring the frequency of component failures
B) Automating the handling of detected events
C) Using site reliability engineering techniques
D) Using chaos engineering techniques

3. A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?

A) Loosely coupled architecture
B) Continuous integration
C) Chaos engineering
D) Technical debt

4. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A) By reviewing the 'definition of done' to ensure that response times are included
B) By collecting information from customers and other stakeholders to fully understand the requirements and environments
C) By establishing acceptance criteria in line with customer requirements
D) By ensuring that the organization's technology architecture is aligned with its product and service architecture

5. Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A) Design thinking
B) Service-dominant logic
C) Complexity thinking
D) Toyota Kata

Solutions: