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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities is NOT part of the Deming Cycle?

A) Co-ordinate
B) Do
C) Act
D) Plan

2. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

3. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Supplier management and change management
C) Supplier management and service level management
D) Availability management and service level management

4. Which one of the following does service metrics measure?

A) Functions
B) The end-to-end service
C) Maturity and cost
D) Infrastructure availability

5. Which one of the following is NOT an aim of the change management process?

A) To deliver and manage IT services at agreed levels to business users
B) To ensure the impact of changes are understood
C) To ensure that changes are recorded and evaluated
D) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

Solutions: