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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What does the response requirement in an SLA specify?

A) initial response time limit to all customer inquiries within one business day.
B) individual time limits for the initial response time and subsequent resolution asper the business hours.
C) the overall maximum time limit for the initial response and resolution for each incident.
D) the maximum number of days allowed for the resolution of an incident as per the business hours.

2. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) StandardFilter
B) Runtime Selectable filter
C) Restricted Filter
D) Docked filter
E) Fixed filter

3. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Make the answer status private, make the required changes, and republish it.
B) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
C) Add a conditional section within the answer with any access level.
D) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.

4. Which five components can be used to filter the Authoring inbox? (Choose five.)

A) Consoleroles
B) Locales
C) Views
D) Product and Categories
E) Content Types
F) User
G) Assignment status
H) Rating

5. How can you access the Report Explorer?

A) Home > Analytics > Report Explorer
B) Home > Configuration > Report management
C) Home > Configuration > Report management > Report explorer
D) Home > Analytics > Report management > Report explorer
E) Home > Configuration > Report Explorer

Solutions: