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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Show Detail
B) Network Status
C) Firewall
D) Statistics

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Console
C) Thunderbolt Setup Utility
D) Disk Utility

3.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Active but not connected
B) Inactive (hardware is missing)
C) Inactive (off)
D) Active and connected

4. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

A) Always use command line tools to adjust file permissions.
B) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
C) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
D) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.

5. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Open the Disk Utility, choose the startup disk and repair disk permissions.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
D) Delete then reinstall the VoIP application.

Solutions: