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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)
- A. Define Sales Hierarchy Levels
- B. Assign employee substitute to Territory Hierarchies
- C. Upload Territory Hierarchy from Excel
- D. Create multiple Root Hierarchies
Correct Answer: A,D 🗳️
Administration and configuration functionality is available in an HTML5 User Interface. Determine whether this statement is true or false.
- A. True
- B. False
Correct Answer: A 🗳️
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
- A. Phone calls
- B. Visit
- C. Appointment
- D. Task
- E. Service request
Correct Answer: A,B,D 🗳️
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration? (2 correct answers)
- A. Synchronize and exchange leads
- B. Synchronize and exchange appointments
- C. Create and access contacts
- D. Create opportunities
Correct Answer: B,C 🗳️
Where do you need to maintain the sales data flag to define an account team as sales area dependent?
- A. Customer role
- B. Involved parties
- C. Party determination
- D. Party role definition
Correct Answer: D 🗳️
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