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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A service object
B) A known error
C) An incident
D) A change

2. Which one of the following do major incidents require?

A) Less urgency
B) Less documentation
C) Longer timescales
D) Separate procedures

3. Which of the following identifies the purpose of design coordination?

A) Ensuring all service designs have availability designed into them
B) Designing of all the links between every service design process and all other processes in the service lifecycle
C) Control of all supplier relationships from design right through to the production environment
D) Provide a single point of control for all activities and processes within the service design stage of the lifecycle

4. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) The Deming Cycle
B) Continual service improvement (CSI) approach
C) RACI model
D) Incident model

5. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

Solutions: