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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is the impact of high group cohesiveness and well-defined performance norms on the productivity of a team?

A) The productivity of the team will improve significantly
B) The productivity of the team will remain low
C) The productivity of the team will improve slightly
D) The productivity of the team will remain as is

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Problem-solving teams
B) Production teams
C) Virtual teams
D) Self-managed teams

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Problem solving
C) Devil's advocate
D) Smoothing

4. What is a personal view of how one is supposed to act in a given group situation?

A) Role conflict
B) Role expectation
C) Role identity
D) Role perception

5. How can an organization transmit its culture to its employees?

A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement

Solutions: