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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Customer Scenarios | - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios - End-user computing lifecycle optimization |
| Sales Positioning and Competitive Differentiation | - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement - Target customer segments and use cases |
| HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| HP DaaS Offer Structure | - Service levels and support components - Financing and subscription-based models - Hardware, services, and software bundling |
| Implementation and Service Delivery Overview | - Refresh cycles and asset lifecycle management - Deployment models and rollout considerations - Device management and support processes |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Which sequence correctly describes features included with HP DaaS Analytics and Proactive Management in the HP DaaS Standard plan?
A) HP Service Experts, end-user self-help, and bulk device enrolment
B) dashboard with actionable reports, Windows password recovery, and predictive analytics for HP devices
C) predictive analytics for HP devices, health monitoring, and bulk device enrolment
D) dashboard with actionable reports, HP Service Experts, and predictive analytics for HP devices
2. Which stakeholder is the biggest influencer in the product evaluation phase of the services buyer journey?
A) the Specialist IT Manager
B) the Head of Procurement
C) the C-Suite Chief Technology Officer (CTO)
D) the Chief Financial Officer (CFO)
3. Why might Channel Partners want to create a custom HP DaaS deal for a customer?
A) Customers require a unique blend of hardware and services.
B) Additional Analytics and Proactive Management capabilities are available.
C) HP Service Experts are included in Custom HP DaaS deals.
D) The customer has requested a managed service from HP.
4. What are the correct options available for a Custom HP DaaS plan?
A) Customers can select from the complete portfolio of lifecycle services (if they are SKU-based).
B) Customers can select from a different range of optional accessories.
C) Customers can purchase third-party Windows PCs through HP.
D) Customers can select individual HP DaaS Analytics and Proactive Management capabilities.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |




