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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Customer Scenarios | - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios - End-user computing lifecycle optimization |
| Sales Positioning and Competitive Differentiation | - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement - Target customer segments and use cases |
| HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| HP DaaS Offer Structure | - Service levels and support components - Financing and subscription-based models - Hardware, services, and software bundling |
| Implementation and Service Delivery Overview | - Refresh cycles and asset lifecycle management - Deployment models and rollout considerations - Device management and support processes |
HP Selling HP Device as a Service 2018 Sample Questions:
Which sequence correctly describes features included with HP DaaS Analytics and Proactive Management in the HP DaaS Standard plan?
- A. HP Service Experts, end-user self-help, and bulk device enrolment
- B. dashboard with actionable reports, Windows password recovery, and predictive analytics for HP devices
- C. predictive analytics for HP devices, health monitoring, and bulk device enrolment
- D. dashboard with actionable reports, HP Service Experts, and predictive analytics for HP devices
Correct Answer: D 🗳️
Which stakeholder is the biggest influencer in the product evaluation phase of the services buyer journey?
- A. the Specialist IT Manager
- B. the Head of Procurement
- C. the C-Suite Chief Technology Officer (CTO)
- D. the Chief Financial Officer (CFO)
Correct Answer: B 🗳️
Why might Channel Partners want to create a custom HP DaaS deal for a customer?
- A. Customers require a unique blend of hardware and services.
- B. Additional Analytics and Proactive Management capabilities are available.
- C. HP Service Experts are included in Custom HP DaaS deals.
- D. The customer has requested a managed service from HP.
Correct Answer: A 🗳️
What are the correct options available for a Custom HP DaaS plan?
- A. Customers can select from the complete portfolio of lifecycle services (if they are SKU-based).
- B. Customers can select from a different range of optional accessories.
- C. Customers can purchase third-party Windows PCs through HP.
- D. Customers can select individual HP DaaS Analytics and Proactive Management capabilities.
Correct Answer: A 🗳️
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