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HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which statement is true about the printer's warranty and the use of non-HP cartridges?
A) The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
B) If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
C) The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
D) The use of a non-HP cartridge immediately voids the printer's warranty.
2. What is a benefit of HP smart print supplies?
A) It is a part of the imaging system and monitors the speed of the network and drivers for the printer.
B) It recognizes the HP original cartridge and gives you consistent print quality.
C) It contains legal information to monitor the flow of goods between countries and regions.
D) It prevents HP cartridges from being refilled
3. Which statement is true about loyal HP customers?
A) They commonly seek out various suppliers for the best deal
B) They purchase products from the HP brand and one reseller only.
C) They value price overall other factors when making a purchase
D) They are not concerned about product reliability.
4. With which component must HP ink interact?
A) Nozzle design
B) HP durable label paper
C) The HP transfer drum
D) The driver software
5. What are three typical target customer groups for supplies?
A) Small-sized customers, medium-sized customers, and large-sized customers
B) Loyal - original supplies customers, switcher customers, and lost customers
C) Ink customers, laser customers, and media customers
D) Home-user customers, public customers, and enterprise customers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |




