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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Why are HP supplies important to the reseller?

A) Because the customer will only choose original supplies
B) Because you can have the highest margin with HP originals
C) Because of the partner discount process
D) Because the customer purchasing period can be up to 10 years for just one printer

2. What is a counterfeit print cartridge?

A) A refilled HP cartridge produced by HP in China
B) Any HP cartridge that misleads customers because it is not sold according to the HP list price
C) A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
D) A remanufactured cartridge that comes from an unauthorized distributor

3. How can you find out if the HP Planet Partner program is available in your local area?

A) You can consult the HP Planet Partner program website.
B) The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
C) You can consult the HP Planet Partner section in SmartRecycle.
D) The HP Planet Partner is available in every country around the world.

4. What is meant by a "Clone Cartridge"?

A) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
B) High quality remanufactured cartridge that comes with HP Original toner or ink
C) A one-to-one copy of an HP cartridge that comes in HP packaging
D) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

5. Where would you find details of the storage conditions for an HP LaserJet Cartridge?

A) They are listed at www.hp.com/storageconditions.
B) They are in the printer manual
C) They are written on the print cartridge box
D) They are printed on the cartridge.

Solutions: