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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A company is changing their work organization from employees working individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Choose 1 answer

A) Reward system that recognizes only group activity
B) Reward system that rewards only individual performance
C) Reward system that discourages collaboration by individuals

2. What is one of the six primary characteristics that define an organization's culture?

A) Aggressiveness
B) Forecasting
C) People orientation
D) Political orientation

3. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A) A climate of trust, members who fill role demands, and a large team size
B) A manageable level of conflict, members who are conscientious, and effective leadership
C) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
D) Group performance evaluation, absence of conflict, and members who fill role demands

4. Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer

A) Cross-functional teams
B) Quality teams
C) Virtual teams
D) Self-managed teams

5. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Compromising
B) Problem solving
C) Devil's advocate
D) Smoothing

Solutions: