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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Partner First Portal
B) HP Market Pro
C) HP Sales Central
D) HP Cross Sell Solution

2. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer wants to pay upfront for both hardware and services.
C) The customer uses only HP products.
D) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) HP Services removes the burden on your IT team so they can focus on the core business tasks.
C) HP Services makes it so you do not have to worry about access to spare parts.
D) HP Services allows you to avoid unexpected costs after the base warranty expires.
E) Replacement of HP products costs less if customers only use HP devices.

4. Why does investing in HP Services matter to your customers?

A) give customers incremental discounts on accessories
B) resell HP Services
C) earn money on rebates
D) help reduce the impact of downtime and maximize employee productivity

Solutions: